Please Read Before Purchasing
- chi & yayun is a U.S. company, overseas customer will be charged a foreign transaction fee by credit card.
- Due to different display devices, there might be color discrepancies compared to the displayed images.
- After placing an order, the package will be shipped out within 1-2 business days.
- Package is deliver from Taiwan, shipping with Chunghwa Post.
- Package tracking Taiwan、International
- Please be sure to fill in the recipient information. If the package is returned due to incomplete recipient information, the money will be refunded after deducting the shipping fee.
- Purchase means you agree to our shop's policy.
Delivery
We Offer Worldwide Shipping.
The following delivery times for your region are for reference only; actual delivery times will depend on the shipping companies.
・Tracking:Package tracking is provided, however it is a general mail delivery, the recipient doesn't need to sign.
・Tracking & Signature:With package tracking and require a signature for shipment delivery.
If your country doesn't include, please contact us.
Country | Tracking & Signature |
---|---|
Taiwan | 3-5 days |
Hong Kong | 7-10 days |
Macau | 7-10 days |
China | 6-10 days |
Japan | 7-10 days |
Korea | 7-10 days |
Singapore | 8-10 days |
Malaysia | 8-11 days |
Philippine | 8-11 days |
Thailand | 8-11 days |
Vietnam | 10-15 days |
Indonesia | 8-11 days |
New Zealand | 10-14 days |
Australia | 10-13 days |
Country | Tracking & Signature |
---|---|
United States | 10-14 days |
Canada | 14-18 days |
United Kingdom | 13-16 days |
France | 10-13 days |
Germany | 10-13 days |
Norway | 14-18 days |
Poland | 10-14 days |
Denmark | 14-18 days |
Netherlands | 10-13 days |
Spain | 14-18 days |
Israel | 14-18 days |
Lithuania | 14-18 days |
Customs fees
If your delivery is outside Taiwan, you may be charged additional fees depending on the import taxes and/or customs duties of your country.
Any additional charges for customs and/or import clearance and other handling charges must be paid by you.
Returns & Refunds
- Each order is well packaging and protect. If the product(not package) is damaged during the delivery process. Please submit a return/refund within 3 days of receiving the product, and package the product completely before sending it back.
- We don't offer refund/return for color discrepancies, product does't meet expectations and other personal factors.
- Oversea delivery might damaged during the delivery process, unfortunately we do not offer refunds for oversea.
- If the package is rejected or cannot be successfully delivered, the money will be refunded after deducting the return delivery fee and any duties or taxes incurred.
Contact
If you have any questions, please mail to chixyayun@gmail.com we will be in touch shortly.