Shop Policy

by Mavis

Please Read Before Purchasing

  • chi & yayun is a U.S. company, overseas customer will be charged a foreign transaction fee by credit card.
  • Due to different display devices, there might be color discrepancies compared to the displayed images.
  • After placing an order, the package will be shipped out within 1-2 business days.
  • Package is deliver from Taiwan, shipping with Chunghwa Post.
  • Package tracking TaiwanInternational
  • Please be sure to fill in the recipient information. If the package is returned due to incomplete recipient information, the money will be refunded after deducting the shipping fee.
  • Purchase means you agree to our shop's policy.

Delivery

We Offer Worldwide Shipping.

The following delivery times for your region are for reference only; actual delivery times will depend on the shipping companies.
・Tracking:Package tracking is provided, however it is a general mail delivery, the recipient doesn't need to sign.
・Tracking & Signature:With package tracking and require a signature for shipment delivery.
If your country doesn't include, please contact us.

Country Tracking & Signature
Taiwan 3-5 days
Hong Kong 7-10 days
Macau 7-10 days
China 6-10 days
Japan 7-10 days
Korea 7-10 days
Singapore 8-10 days
Malaysia 8-11 days
Philippine 8-11 days
Thailand 8-11 days
Vietnam 10-15 days
Indonesia 8-11 days
New Zealand 10-14 days
Australia 10-13 days
Country Tracking & Signature
United States 10-14 days
Canada 14-18 days
United Kingdom 13-16 days
France 10-13 days
Germany 10-13 days
Norway 14-18 days
Poland 10-14 days
Denmark 14-18 days
Netherlands 10-13 days
Spain 14-18 days
Israel 14-18 days
Lithuania 14-18 days

Customs fees

If your delivery is outside Taiwan, you may be charged additional fees depending on the import taxes and/or customs duties of your country.

Any additional charges for customs and/or import clearance and other handling charges must be paid by you.

Returns & Refunds

  • Each order is well packaging and protect. If the product(not package) is damaged during the delivery process. Please submit a return/refund within 3 days of receiving the product, and package the product completely before sending it back.
  • We don't offer refund/return for color discrepancies, product does't meet expectations and other personal factors.
  • Oversea delivery might damaged during the delivery process, unfortunately we do not offer refunds for oversea.
  • If the package is rejected or cannot be successfully delivered, the money will be refunded after deducting the return delivery fee and any duties or taxes incurred.

Contact

If you have any questions, please mail to chixyayun@gmail.com we will be in touch shortly.

chi & yayun watercolor illustration​

Keep your memories as a watercolor journey,
discovering new things with each adventure you take.

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Currency: $ United States Dollar(USD)

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